Retail Brief Africa: 5 things virtual agents do that standard chatbots can’t

Most visitors to a website probably don’t know the difference between a chatbot and a virtual agent. To be frank, most probably don’t care either. All they want is an easy and efficient way to resolve whatever query or issue they might have. 

Most visitors to a website probably don’t know the difference between a chatbot and a virtual agent. To be frank, most probably don’t care either. All they want is an easy and efficient way to resolve whatever query or issue they might have.