Euphoria Telecom in ITWeb Africa: Resilience is the new innovation: A how to for SMEs
URL: https://itweb.africa/article/resilience-is-the-new-innovation-a-how-to-for-smes/rxP3jqBEb6BMA2ye
In the telco world, we live with the reality that things will fail. The differentiator is how fast you recover and how clearly you communicate. Customers can forgive an outage, but they rarely forgive silence.