FA News: Why can’t your chatbot just solve my query?

Chatbots are, to be blunt, everywhere. It feels as if you can hardly visit a website these days without a bot asking how they can help you. It’s not just a matter of perception either.

Chatbots are, to be blunt, everywhere. It feels as if you can hardly visit a website these days without a bot asking how they can help you. It’s not just a matter of perception either.