Often, discussions around AI in this space focus on overcoming customer service challenges. However, instead of using AI to keep customers at arm’s length, businesses should leverage it to forge closer connections.
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Digital payments service provider Peach Payments has acquired customer software development firm Operativa. The acquisition was the first by Peach Payments since closing a $30 million funding round, led by the Apis Growth Fund II, last year.
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To anyone who has been paying even the slightest bit of attention to the global climate change crisis, the decline of the fossil fuel era will come as no surprise. Not only is the supply slowly drying up, but the processes to collect and produce electricity, petrol, diesel, LP gas, and other forms of fossil fuel energy are taking a heavy toll on the environment.
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Recruitment today is fraught with challenges, from skills shortages and intense competition to ineffective hiring practices. Smart managers are shifting away from these traditional hurdles and exploring innovative solutions to transform hiring practices.
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In sub-Saharan Africa, 52% of adults save in some way, according to the World Bank. Over the last decade, South Africa has made positive strides in financial inclusion, and more than 80% of the adult population now has bank accounts. But real financial inclusion is more than just having a bank account.
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Subscription models have emerged over the past few years as a fast-growing, transformative model, growing revenue and redefining customer relationships. Subscriptions make business sense – they provide a predictable, recurring source of revenue while also building stronger customer relationships.
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In today’s fiercely competitive marketplace, where businesses and consumers alike are often lured by the siren call of a bargain, a seasoned industry executive cautions against prioritising price above all else.
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It’s no secret that South Africa has a service delivery problem. In the run up to elections, government departments and state owned enterprises (SOEs) have come under the microscope for their ability to deliver on big budget items like infrastructure and health. Then there are the regular power outages (even in areas not being load shed), water outages, and potholes.
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Insurtech Root platform and its customer TFG (The Foschini Group) last week won the Insurance Implementation Leader category of the Intelligent ICT Awards Africa 2024.
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