Sam, Author at SJ Perry PR

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Retail Brief Africa: Six questions to ask when choosing a service bot

Chatbots have evolved from basic info bots to highly sophisticated service bots, capable of resolving customer queries in one touch. This is not only dramatically reducing the total cost to serve, but is improving the total customer service experience.

BusinessTech: Take your business to the next level with Euphoria Telecom and the Elevator Pitch

Times are tough for businesses out there, particularly SMEs trying to get started. That’s why Euphoria Telecom is helping South African businesses get ahead this winter with its exciting new radio feature, The Elevator Pitch.

Ventureburn: SMEs driven by start-up mentality, finance access

It’s undeniable that SMEs are the lifeblood of the global economy, with the sector accounting for 90% of all businesses worldwide and 50% of employment. In South Africa, small businesses and start-ups faced several challenges over the last two years, while still reporting a 62% growth over the past year according to Xero.

BusinessBrief: Why do companies struggle with digital self service?

Digital self service should be a no-brainer for any organisation operating in today’s business environment. It is, after all, what customers want.

hypertext: Euphoria Telecom now offers Microsoft Teams integration on its platform

Here is a rather useful piece of information for business owners who are already deeply entrenched in Microsoft Teams and make use of PABX solutions.

Engineering News: MasterStart and Cambridge Spark collaborate on online training

South African edtech MasterStart and UK-based Cambridge Spark today announced a partnership that will provide students across the African continent with access to data analysis and AI training courses, online.

IOL: Saving may seem like a pipe dream in these times but it is possible

Saving may seem like a pipe dream at the moment, given the economic climate in the aftershock of several consecutive Covid-19 lockdowns and unrest in parts of the country.

TopCo: True inclusion is a hard task but a necessary one – Dr Shirley Zinn

On International Women’s Day on 8 March, MasterStart kicked off an initiative to recognise, celebrate and promote women leaders in South Africa. The initiative is taking the form of a series of one on one interviews, with some of South Africa’s most inspiring women.

ByteSites: The PABX is dead, now what?

Although it is no surprise that companies that make PABX systems, like Panasonic and Samsung, are stopping their switchboard manufacturing activities, this may leave some companies asking whether their telephone systems are now useless.