In the News Archives - Page 24 of 31

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TechCentral: Powering financial services through better communication

The rapidly growing number of fintech companies challenging the traditional players is forcing financial services businesses to keep up, or lose out.

BusinessLIVE: ChatGPT’s threat to customer service jobs

ChatGPT, the large language model that has taken the world by storm in a short three months, is expected to do away with a number of traditional jobs.

EngineerIT: The modern consumer: The trends business leaders need to prepare for

We are living in the era of digital transformation and digital payment technologies have vastly shaped the way we shop. The retail industry witnessed a paradigm shift in the last decade, from physical stores to online shopping platforms, with consumers seamlessly adopting digital experiences across all walks of their lives.

Bizcommunity: Will ChatGPT kill the customer service agent?

ChatGPT, the latest artificial intelligence (AI) application, has grabbed the world’s attention. You may have seen ChatGPT write new song lyrics in the style of your favourite artist (something they don’t always appreciate) or read that it’s passing MBA exams.

IT-Online: What’s in store for telecoms in 2023?

Despite the dual headwinds of load shedding and consumer inflation, 2023 has the potential to be a watershed year for telecommunications in South Africa.

MyBroadband: Best South African VoIP providers in 2023

Several voice-over-internet-protocol (VoIP) providers are available in South Africa, catering to a range of business sizes and making it easy for homes and small companies to move away from copper-based voice products.

ITWeb Africa: Policy updates – What’s in store for South African telecoms in 2023?

Despite the dual headwinds of load shedding and consumer inflation, 2023 has the potential to be a watershed year for telecommunications in South Africa. With digital migration (seemingly) imminent and spectrum allocation continuing to open up, the country is ripe with potential to provide broader and cheaper internet connectivity.

Ventureburn: Superapp mentality drives large enterprise success in Africa

One in three people globally are now superapp users, with more than 90% of these consumers motivated by convenience. Ayoba, Gozem, M-Pesa, Opay and Gokada are just a few prominent players in the African arena, and with no plans to slow down, they are bound to make moves in 2023 and beyond.

TechFinancials: Is Automation Making Contact Centre Agents Redundant?

If you watch the customer service space closely, you may have noticed that in late November, US-based low-cost carrier Frontier Airlines shut down its customer service phone line. Anyone with a query or dispute has to now rely on a chatbot on the airline’s website, a 24/7 live chat option, its social media channels, or WhatsApp.

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