Retail Brief Africa: How virtual agents are being used across the globe – and why businesses should care

Businesses everywhere are under pressure to deliver better service at less cost. Most have looked at some form of digital solution, but do they really work? Says Ryan Falkenberg, co-CEO of CLEVVA, “Virtual agents are constantly evolving and becoming more sophisticated. 

Businesses everywhere are under pressure to deliver better service at less cost. Most have looked at some form of digital solution, but do they really work? Says Ryan Falkenberg, co-CEO of CLEVVA, “Virtual agents are constantly evolving and becoming more sophisticated.