18/09/2022
Most visitors to a website probably don’t know the difference between a chatbot and a virtual agent. To be frank, most probably don’t care either. All they want is an easy and efficient way to resolve whatever query or issue they might have.
When choosing a Cloud Private Branch Exchange (PBX) provider, the most important aspects to consider include business alignment, the level of support provided, number portability, and pricing.
It’s understandable that small to medium enterprises (SMEs) have found themselves online out of necessity as e-commerce adoption accelerated by three to five years as a result of the Covid-19 pandemic, and online retail in South Africa in 2020 grew by 66%.
12/09/2022
Insurance companies face myriad challenges in 2022, many of which can be solved with insurtech.
The South African security industry is growing at a rapid pace. In fact, the private security industry in South Africa is the fourth largest in the world per capita, with a growth rate estimated at almost 15% annually.
When conversational-AI powered chatbots started entering the mainstream a few years ago, many businesses thought they would be a panacea for their customer service needs.
