08/08/2022
Chatbots have evolved from basic info bots to highly sophisticated service bots, capable of resolving customer queries in one touch. This is not only dramatically reducing the total cost to serve, but is improving the total customer service experience.
Times are tough for businesses out there, particularly SMEs trying to get started. That’s why Euphoria Telecom is helping South African businesses get ahead this winter with its exciting new radio feature, The Elevator Pitch.
It’s undeniable that SMEs are the lifeblood of the global economy, with the sector accounting for 90% of all businesses worldwide and 50% of employment. In South Africa, small businesses and start-ups faced several challenges over the last two years, while still reporting a 62% growth over the past year according to Xero.
13/08/2021
Digital self service should be a no-brainer for any organisation operating in today’s business environment. It is, after all, what customers want.
Here is a rather useful piece of information for business owners who are already deeply entrenched in Microsoft Teams and make use of PABX solutions.
South African edtech MasterStart and UK-based Cambridge Spark today announced a partnership that will provide students across the African continent with access to data analysis and AI training courses, online.
