11/10/2022
Outbound call centres have never had to work harder to remain relevant. Today’s customer has a plethora of tools that allow them to screen and block unsolicited calls. And even when they do pick up, they increasingly expect to have their needs met in the same way they do in other parts of their lives.
28/09/2022
The democratisation of the online world has seen South African consumers spending more time and money online than ever before. Internationally, around 30% of consumers have changed their shopping behaviour from physical shopping trips to online shops and market places.
Mr Price Money – a division of clothing and homeware retailer Mr Price Group – has partnered with Cape Town-based start-up Root to establish a simplified life insurance solution called Life Matters.
18/09/2022
With e-commerce adoption accelerated by three to five years as a result of the Covid-19 pandemic, and online retail in South Africa in 2020 growing by 66%, it is perhaps understandable that small to medium enterprises (SMEs) have found themselves getting online out of necessity.
Most visitors to a website probably don’t know the difference between a chatbot and a virtual agent. To be frank, most probably don’t care either. All they want is an easy and efficient way to resolve whatever query or issue they might have.
When choosing a Cloud Private Branch Exchange (PBX) provider, the most important aspects to consider include business alignment, the level of support provided, number portability, and pricing.
