03/10/2024
Adopting voice bots or virtual agents makes a lot of sense for a wide variety of companies, particularly those with high and varying call volumes. Rather than trying to hire and train temporary staff for peak periods, virtual agents act as a permanent pressure valve, deflecting high call volumes away from existing staff so they can focus on the high impact calls.
27/09/2024
The RCS Group, one of South Africa’s leading consumer finance businesses, has launched a range of insurance products on digital insurance platform Root
26/09/2024
While Corporate Social Responsibility (CSR) has evolved from a tick-box exercise to a key pillar in supporting communities and building a company’s reputation as responsible corporate citizens, the traditional approach to CSR often prioritises monetary donations, leaving a wealth of corporate expertise untapped.
19/09/2024
CEO of Root insurance platform Charlotte Koep says there are numerous examples of embedded insurance across sectors, and exploring them helps bring the concept and its potential to life.
17/09/2024
How do businesses build effective project teams in times of uncertainty? The answer often lies outside of traditional hiring practices. By tapping into the rich reservoir of independent talent, companies can transform how they navigate unforeseen challenges and seize opportunities.
14/09/2024
According to Rahul Jain, CEO of Peach Payments, an estimated 70% of travel sales revenue will come from online purchases by 2028 in South Africa.
