14/08/2024
With the rise of Artificial intelligence (AI) in the world, virtual agents may be the next additions to call centres.
The suggestion that virtual agents might be the next best thing comes after complaints that call centres struggle to offer personal customer experience
26/07/2024
Often, discussions around AI in this space focus on overcoming customer service challenges. However, instead of using AI to keep customers at arm’s length, businesses should leverage it to forge closer connections.
23/07/2024
Digital payments service provider Peach Payments has acquired customer software development firm Operativa. The acquisition was the first by Peach Payments since closing a $30 million funding round, led by the Apis Growth Fund II, last year.
12/07/2024
To anyone who has been paying even the slightest bit of attention to the global climate change crisis, the decline of the fossil fuel era will come as no surprise. Not only is the supply slowly drying up, but the processes to collect and produce electricity, petrol, diesel, LP gas, and other forms of fossil fuel energy are taking a heavy toll on the environment.
01/07/2024
Recruitment today is fraught with challenges, from skills shortages and intense competition to ineffective hiring practices. Smart managers are shifting away from these traditional hurdles and exploring innovative solutions to transform hiring practices.
In sub-Saharan Africa, 52% of adults save in some way, according to the World Bank. Over the last decade, South Africa has made positive strides in financial inclusion, and more than 80% of the adult population now has bank accounts. But real financial inclusion is more than just having a bank account.
