07/02/2023
Despite the dual headwinds of load shedding and consumer inflation, 2023 has the potential to be a watershed year for telecommunications in South Africa. With digital migration (seemingly) imminent and spectrum allocation continuing to open up, the country is ripe with potential to provide broader and cheaper internet connectivity.
One in three people globally are now superapp users, with more than 90% of these consumers motivated by convenience. Ayoba, Gozem, M-Pesa, Opay and Gokada are just a few prominent players in the African arena, and with no plans to slow down, they are bound to make moves in 2023 and beyond.
29/01/2023
If you watch the customer service space closely, you may have noticed that in late November, US-based low-cost carrier Frontier Airlines shut down its customer service phone line. Anyone with a query or dispute has to now rely on a chatbot on the airline’s website, a 24/7 live chat option, its social media channels, or WhatsApp.
South Africans are embracing ecommerce in a big way, with PayFast reporting that Black Friday and Cyber Monday online transaction volumes surged by up to 30% in 2022.
There is more to the evolving South African fitness industry than simply swiping in and out at your local fitness club. Digital transformation is accelerating the move towards multi-platform training solutions that leverage technology to provide more convenient and immersive fitness experiences.
Delivering excellent customer experiences during the peak festive shopping season is an ongoing area of focus for business owners. With the shopping rush in full swing, lessons are being learnt and plans made for improved performance in 2023. Technology can help.
